One of our clients was allowing her grandchildren to use her computer for some games while she was making supper. Suddenly, a new tab popped up with a warning on it, and a voice began speaking through her speakers saying that Microsoft had discovered that her computer was infected with a virus, and the virus was immediately sending her credit card information out on to the internet.
Additionally, it warned her that if she didn’t call immediately, but closed the window, Microsoft would have no choice but to block her access to the internet permanently to prevent damage to the rest of their systems.
Our client called, but very quickly said that she would call her company that handles her antivirus software. Hanging up the phone, she called us and left a message. Within minutes, we had called her back, remoted into her computer to check the status, and determined that it did not appear that her machine was infected. To be on the safe side, we started an in depth scan of her computer for malware, but do not expect to find any issues.
This client was fortunate. Had she given the people on the other end of the phone access to her computer, she would have likely had many more problems than what turned out to be pretty much just a scare. We have seen people who gave their access over, and then when presented with a charge of $xxx to fix it and deciding to back out, found that the culprit on the other end put on a password so they could not get back in.
PLEASE – DO NOT CALL MICROSOFT WHEN THESE MESSAGES POP UP! AND DO NOT BELIEVE ANYONE WHO CALLS AND SAYS THEY ARE FROM MICROSOFT.
Oh – and the best part? The bill from C-Prompt for tonight’s work was $0.00. All part of our managed service that we offer for an annual fee.
Interested? Call us at 207-265-2051 and we can set you up with our managed service and managed antivirus and give you peace of mind as well.